قتلي وجرحي في هجوم إرهابي على مطار السليمانية الزراعي

كشفت تقارير صحفية كردية عن مصرع وإصابة حوالي 10 أشخاص في هجوم إرهابي بمدينة السليمانية شمال العراق.

وأكد جهاز مكافحة الارهاب التابع للاتحاد الوطني الكوردستاني يوم الاثنين، تعرض مطار السليمانية الزراعي الى قصف جوي.

وبحسب وسائل إعلام كردية، ذكر الجهاز في بيان اليوم أن “مطار السليمانية الزراعي تعرض بعد ظهر اليوم لقصف من قبل الأعداء بطائرة مسيرة وادى الى استشهاد 3 عناصر من جهاز مكافحة الارهاب وجرح 3 اخرين”.

وأضاف البيان؛ أنه “سيتم البدء بتحقيق دقيق في هذه الجريمة الإرهابية التي ارتكبت تحت أنظار خدام الأجنبي والجواسيس من الداخل ولن تمر دون عقاب واي جاسوس ساعد في ذلك سيواجه العقاب والقانون و ضمير شعبنا والثأر لدماء الشهداء على عاتقنا ولن نسمح بهدر دمهم سدىً”.

وتابع “أنه من أجل سلامة مسار التحقيقات فستبقى المعلومات سرية لدينا وسيتم الكشف عنها لشعب كوردستان مستقبلا”.

وكان مصدر حكومي،  قد كشف يوم الاثنين، عن استهداف مطار عربت الزراعي الواقع جنوب شرقي السليمانية.

وقال المصدر ، إن الاستهداف تم عبر طائرة مسيرة مجهولة الهوية بحسب المعلومات الأولية، وسط أنباء عن وقوع ضحايا.

وانشئ مطار عربت في محافظة السليمانية عام 2005 ويستخدم للخدمات المدنية والمجالات الزراعية.

بافل طالباني

بدوره، أدان رئيس الاتحاد الوطني الكوردستاني، بافل طالباني، يوم الاثنين، القصف الذي استهدف مطاراً زراعياً في السليمانية بطائرة مسيرة مجهولة المصدر.

وقال طالباني في بيان ورد الشمس نيوز  “ندين بشدة بالغة الهجوم الإرهابي على مطار عربت الزراعي في السليمانية والذي أدى إلى استشهاد وإصابة ستة من البيشمركة الأبطال لمكافحة الإرهاب في كوردستان”.

وأضاف “هذه العملية الإجرامية هي خرق فاضح لحدود إقليم كوردستان والعراق وتأتي ضمن المؤامرات التي تستهدف تخريب أمن واستقرار إقليم كردستان ومنطقة السليمانية بشكل خاص”.

وأكد “في مواجهة تكرار هذه الخروقات فإنه من واجب الأطراف السياسية في الإقليم أن تواجه معاً المخاطر والتحديات الأمنية وتحمي كوردستان من الأعداء والمغرضين”.

وتابع طالباني “تعازينا ومواساتنا القلبية لأسر وذوي شهداء مكافحة الإرهاب الأبطال وهم شهداء أمن كوردستان، وأرجو الشفاء العاجل للمصابين، كما نطالب بوقف فوري لهذه الهجمات وندعو الحكومة العراقية إلى تحمل مسؤولياتها الدستورية والوطنية في حماية أرض وسماء العراق بما فيها كوردستان وأن لا يسمح بحدوث هذه الخروقات بعد الآن”.

ودعا طالباني “الأصدقاء ودول العالم وكل الأحرار إلى موقف جدي والتضامن معنا لوقف هذه الهجمات الإرهابية. فنحن الكرد كنا في طليعة مواجهة الإرهاب خلال السنوات الماضية وقدمنا تضحيات كبيرة في سبيل ذلك ولا يمكن أن نستهدف بمثل هذه العمليات الإرهابية”.

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    Outsourcing customer support is a great way to provide affordable but reliable service
    to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent
    customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company farms out its frontline
    operations to contractors?
    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog
    in an organization. Like sales and marketing, customer service should
    already be in play during a company’s first day, as they are the group
    that comes into direct contact with clients.
    The main goal of customer support is to keep customers happy by attending to their needs and
    responding to their questions. However, it’s also a way to
    instill loyalty and generate additional sales. To do so, an outsourcing company must have its support team available whenever the customer
    needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of their operations.
    Given their many responsibilities, many startup founders accept that they
    can’t do everything themselves. Non-core competencies such as customer service can benefit from
    outsourcing.
    Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over
    the world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing
    service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take much of management’s time,
    and customer support is equally demanding. To help
    executives focus on the big picture, they’ll need to partner with
    the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will express their
    satisfaction in getting their voices heard. If customer service companies and their team
    address customers’ issues in a satisfactory way, they’re more than likely to
    remain customers.
    A pleasant customer experience will almost always lead to longer retention and a significantly
    higher customer lifetime value (CLV). This isn’t to say a stellar customer
    experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals from day one
    is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer
    service to the top 10 most prominent ones in 2022.
    We’ll also provide a brief description and highlight
    the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support
    to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT
    Support, Content Moderation, CX Consulting Services, Back Office Support,
    Data Labeling, Digital Marketing Solutions, and Cyber Security.

    The company provides only dedicated agents, in-house
    training, and equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.

    Helpware’s people-focused culture seems very attractive to businesses sharing the
    same philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’
    specific needs. This means its support can scale along with
    your company’s growth.
    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays off
    handsomely, especially in customer support outsourcing contracts.

    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple
    locations. In 2021, the Sitel Group acquired Sykes to widen its reach and increase its
    capacity.
    Sykes is one of the top 10 service companies and leading service providers
    of demand generation and customer engagement services, with clients included
    in the top 2000 companies worldwide. At the core of Sykes’ business are
    its staple services: outsourcing, customer experience,
    service to sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’
    home countries.
    The company is well-versed in matters concerning data privacy.

    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment
    Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a
    personal touch to customer care. The company is now Europe’s
    number-one customer support outsourcing company, providing bespoke
    customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK,
    Romania, Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and
    time zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as
    a key asset among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this
    outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.

    It also offers back-office services such as finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider. It
    operates in 80 countries and employs more
    than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer
    service companies. You won’t find it difficult to get support in the language and
    location you require.
    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that
    offer customer care and customer experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and BPO
    services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.

    VXI employs more than 35,000 workers in 43
    countries throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major
    CX and employee experience (EX) pain points and take
    their customer service systems to the next level.

    Like any modern BPO, VXI employs omnichannel support services to enhance
    communication coverage for clients. Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to
    fit its client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support
    outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that
    specialize in multi-continent support services. The company employs native
    English contact center agents with experience in multiple industries.

    Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs over 2,000 workers
    assigned to 35 clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time
    zone and distance differences.
    Skycom covers a wide range of industries, including
    healthcare, travel, utilities, IT, finance,
    retail, and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training
    its workforce in customer psychology. This means company-provided
    support agents are more sensitive in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any tension and lead the customer into a more
    positive mindset. Starting with four employees in 2004,
    Integra currently employs more than 1,400 workers stationed across four countries.

    It handles customer service duties over the phone, email, live chat, or
    social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support
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    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all over the world.
    This is one of the Canadian top IT outsourcing companies that provide IT
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    Pros:
    Telus International is a premium multilingual contact
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    languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called
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    10. Arise

    Arise is a 25-year-old United States-based company that
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    Arise also focuses its employment on local talent, hiring
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    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your
    choice. For instance, some customer service outsource companies on our list might command a pricing
    structure higher than what your budget holds.
    In addition, consider your company’s specific requirements and areas for
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    Or, do you prefer having sales psychology-trained outbound callers who can close deals?
    Finally, does the appeal of higher-cost nearshoring resonate better than offshore
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    No one-size-fits-all solution exists when it comes to customer support outsourcing.

    However, if you want a highly flexible and secure customer service solution that
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    the best companies for customer service. These largest
    outsourcing companies not only supply the best talent, but
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